Find The Answers You Need

A quick guide to everything you need to know about our products, shipping, and ingredients.

Questions & Answers

Shipping

Where do you ship?

We currently ship across the United States. All orders are processed and shipped from our local studio in Maine

How long will my order take to arrive?

Orders are typically processed within 2–4 business days. Once shipped, most packages arrive within 3–7 business days depending on your location.

Do you offer free shipping?

Yes — we offer free shipping on orders over $75.

Can I track my order?

Absolutely. Once your order ships, you’ll receive an email with your tracking number so you can follow it all the way to your doorstep.

Returns

Do you accept returns?

We stand behind every product with a 100% Satisfaction Guarantee. If you’re not completely satisfied, you may return your order within 30 days.

What if my item was damaged in transit?

Email us at [support@kpapothecary.com] with your order number and a photo of the damaged item. We’ll send a replacement or refund right away.

Can I cancel my order?

Orders can be canceled within 12 hours of purchase, as long as they haven’t been shipped yet.

Ingredients

Are your ingredients organic?

Yes, we use organic botanicals, cold-pressed oils, and grass-fed, grass-finished tallow in every formula

Do you use any synthetic fragrances or preservatives?

Never. Our products are scented only with pure essential oils and preserved naturally through the balance of oils and waxes.

Where do you source your ingredients?

We partner with small farms and ethical suppliers who share our values for sustainability and purity. Each ingredient is chosen for its skin-supportive benefits and integrity.

Didn’t find what you were looking for?

Send us a note, we’re always here to help with care and clarity.